Bad customer support… Are unable to arrived at mortgage officer. Come refinance processes. Turned in all the documents, missed 5 closings. Nonetheless prepared! Taking a loss. Difficult support service. Crappy package! How did they reach 4.5 billion in the conversion process? Ask your States Attorney Place of work.
They remain animated me to the brand new loan processors
Dreadful customer care. I have been speaing frankly about an effective refinance just like the zero closer to closure than just I found myself inside Summer. Customer care try bull crap. They just transfer me to differing people, and i am bounced to such a basketball. Extremely troubled and you will mad and you will was moving my home loan today. Do not suggest The brand new Rez whatsoever.
My personal loan was with Ditech and it also is actually marketed so you can The newest Rez
Avoid using NEWREZ….biggest error You will find produced. Started seeking refi. As May it’s now October however wishing. We have sent a comparable documentation inside several times. Can not started to some body of the cellular phone. My personal financing is approved 8 weeks before nonetheless waiting. This company are a joke wade elsewhere.
The latest Rez ‘s the poor mortgage company!! The fresh Rez named and you may available to refi my loan within good straight down interest. The loan Administrator Ryan told me it might be easy no problem. The guy and additionally said it’s not necessary for another appraisal as the loan was only one year old so we weren’t taking any more funds away! HA… 5 weeks afterwards he is requesting docs they currently have. The mortgage Processor cannot comprehend the docs I publish on their secure website. The newest certainly worst financial You will find previously caused! Conserve the rage and find other lender!!
NewRez/Shellpoint gotten all of our mortgage away from Ditech. First commission so you’re able to NewRez was a student in , hence we put up via the NewRez webpages to possess automatic payments into to begin per month. All of the ran well until . They never ever took the fresh fee that was supposed to be removed from your savings account! I don’t see until we got a call into out-of particular strange matter stating they were NewRez, did not communicate with them as we don’t know the amount. Examined the account online through their site and you may lower and you can view the October payment had not become installment loan Jacksonville OH immediately gotten! Got on mobile phone which have NewRez customer support quickly to obtain away that was going on and are informed it was certain particular glitch. Actually, costs being mobile to own fee perfectly while the ! You will find enough money in the fresh new bank account because of it! We talked having a couple of some other persons on , on second individual taking the payment over the telephone having new declaration regarding the woman there could well be no later charge, no payment also it would be ACH. It’s now and on their page its exhibiting me that it’s a keen unapplied payment! What the deuce, this is basically the Oct 1 payment and ought to was indeed applied as a result Instantaneously towards the . Therefore we log on to the device again with these people today and query what’s happening? Are informed that she’d instantly consult it is put on the brand new October fee and you will you are not later We called our very own financial right after talking-to NewRez towards the and the financial institution said no attempt in the percentage ended up being questioned by the NewRez/Shellpoint, it (the lending company) are not ending any payment therefore keeps lots of currency to cover cuatro numerous years of payments! We have below 1 year left about this very first financial as they are definitely given visiting the condition attorney general’s work environment, the higher organization agency, hiring legal counsel and spending which off today. The on the internet account that have NewRez reveals another fee are auto-paid is defined to possess Nov step 1, in case we you will need to glance at the booked automated payments, it confides in us we can not as the account are overdue. This is so that incorrect into of many account! I’ve Not ever been later in 31 ages with these home loan percentage and now we possess the best credit rating more than 850! Are they now attending fuck all of our credit history? Avoid Her or him!